Q1: What happens if I miss my scheduled pickup window?
A1: Kroger holds temperature-sensitive items in climate-controlled storage areas until the end of the operating day, typically 8:00 PM or 9:00 PM depending on the location. If you anticipate a delay, use the app to alert the team or phone the dedicated curbside number printed on parking signs. Orders unclaimed by closing are cancelled and returned to shelves, sometimes incurring a restocking charge.
Q2: Can I use paper manufacturer coupons at curbside pickup?
A2: Paper coupon acceptance at pickup varies by location and has largely phased out in favor of clipped digital app coupons. While select stores still permit associates to scan physical paper coupons at the vehicle window, this slows down operations and requires manual manager overrides. Rely on the digital coupon center inside the app to guarantee friction-free price reductions.
Q3: How does Kroger handle weighted items like ground beef or fresh produce?
A3: Weighted produce and meats are priced by actual scale readings during the picking pass. An authorization hold of roughly 10% to 15% above your estimated cart total covers potential weight variances. Once your order is completely scanned and loaded, the final credit or debit transaction posts for the precise poundage fulfilled.
