Q1: What are the primary fees for merchants selling on TikTok Shop Malaysia?
A1: Sellers pay a base marketplace commission fee ranging from 4.0% to 6.5% depending on the merchandise category, alongside a transaction fee of 2.16% (inclusive of SST) per completed checkout. Additional charges apply if merchants voluntarily participate in shipping voucher subsidy campaigns.
Q2: How does a creator join the TikTok Shop affiliate program?
A2: Creators registered in Malaysia must maintain a personal account in good standing with at least 1,000 genuine followers and be at least 18 years old. Once approved in the Creator Center, they can add products from the Open Showcase directly to their videos and earn commissions ranging from 5% to 20% set by the merchant.
Q3: How does the platform resolve disputes between customers and independent sellers?
A3: Funds remain held in platform escrow until delivery is confirmed by third-party tracking. If a buyer flags an item as missing, damaged, or counterfeit within the dispute window, TikTok Shop freezes the merchant payout and requires photographic evidence within 48 hours before issuing an automated refund or release.
