If your account remains empty when the clock strikes 8:00 PM ET on your confirmed release date, deliberate troubleshooting is essential before contacting customer care.
The most common culprit behind missing scores involves multiple accounts. Students frequently register for an exam using a personal email address, while their secondary school syncs an alternate account using a district email. If personal identification details, such as home address, legal name spelling, or date of birth, vary slightly across profiles, records fragment across separate account IDs.
Confirm that your registration dashboard actually links to your current session. If the test date appears on your primary home screen with an active registration number, verify whether you received any email correspondence regarding testing irregularities or Bluebook connectivity issues during test check-in. If the dashboard is entirely blank by Saturday morning at 9:00 AM ET, call the College Board student support hotline directly with your registration number, high school code, and testing center details readily available.
