Q1: What should I do if my SeatGeek ticket won't scan at the entrance?
Step out of line immediately and open the SeatGeek mobile app to access customer support chat or call their priority assistance line. Ask the venue box office for a physical turnstile rejection receipt showing the barcode failed. Take a clear screenshot of the error screen on the turnstile terminal if possible, as this documentation ensures your full refund claim under the Buyer Guarantee.
Q2: Why did SeatGeek send me an email instructing me to claim tickets on Ticketmaster?
SeatGeek operates as a secondary exchange for events hosted across rival ticketing ecosystems. When a seller lists a ticket they hold in Ticketmaster or AXS, they must initiate a standard transfer directly to your email address. You must accept that external transfer to move the valid dynamic barcode into your personal ticketing account.
Q3: Can I get my money back if an event is rescheduled to a date I cannot make?
Under standard marketplace terms, postponed or rescheduled events do not qualify for an automatic cash refund. The original tickets remain valid for the new date. If your schedule prevents you from attending, your primary option is to toggle the resale button in your SeatGeek profile to sell the inventory to another buyer.
