Are performers permitted to make physical contact with visitors inside the attraction?
No. Thirteenth Floor Entertainment Group operates a strict no-touch policy across all standard operating nights. Scare actors are trained in stage choreography to jump close, break sightlines, and use defensive blocking, but company policy strictly forbids intentional physical contact with attendees.
Are fast pass VIP tickets worth the higher price point?
For visits on peak Friday and Saturday evenings in mid-to-late October, upgraded passes cut queue wait times by 60% to 75%. On slower weeknights or early September dates, standard general admission tickets offer similar access with minimal wait times, making premium passes unnecessary.
What happens if a guest panics and cannot finish the walkthrough?
Every zone features marked emergency exits manned by venue staff. If a customer signals distress to a performer or security guard, workers escort them through illuminated service corridors back to the main lobby. Venues do not issue refunds for early departures triggered by fear.
How long does it take to walk through the complete attraction?
Walking times range between 25 and 45 minutes, depending on personal walking speed and whether the ticket includes entry to companion mazes. The overall visit usually lasts 60 to 90 minutes when accounting for midway entertainment and photo stations.
